Terms of Use | Medicinal Herbs - Aromatic Herbs - Tea - Spices

IMPORTANT LEGAL NOTICE

We are Eurobiz ecommerce S.A. (company number: 177254606000), a company registered in Greece. Our registered office address and business trading address is at Stratarxou Papagou 24,56224, Thessaloniki, Central Macedonia, Greece. Our GR VAT number is 153224866. We are registered with the Professional Chamber of Thessaloniki (registration number 177254606000) on the data protection public register.

When you shop with us (or access our website), these terms and conditions apply. These are the legal terms and conditions under which we supply the products listed on our website (www.europe.biz) to you. Please read these terms and conditions carefully before ordering any products from our site. Using our site indicates that you have read, understood, and accepted these terms and conditions, together with our Privacy Policy, regardless of whether or not you choose to register with us.

Unless stated otherwise, we use the terms "we", "us" and “our” to refer to Europe Ltd. If you need to contact us, our email address is support(at)europe.biz. You can also find out more on our Help & FAQ page (which also form part of these terms).

We keep these terms and our Help & FAQ page updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

WEBSITE TERMS OF USE

Use of our site includes accessing, browsing, shopping on, or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

Health Disclaimer

The information provided on our website regarding the medicinal properties of herbs and supplements is for informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment. Consult with a qualified healthcare professional before using any herbal products, especially if you are pregnant, nursing, or have pre-existing health conditions. Do not use as the sole source of food.

Access to our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Your account and password

You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your password, you must promptly notify us at support(at)europe.biz.

Your use of our site

You may use our site only for lawful purposes. You may not use our site:

in any way that breaches any applicable local, national or international law, regulation or code of practice;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
in any way that infringes any intellectual property right or right to privacy; and/or
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.

You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

Website Content & Information

The content on our site, including our How-To Guides and FAQs, is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

User Generated Content

You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers. User Content must not:

contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age;
infringe any intellectual property right of any other person;
be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person.
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
give the impression that it emanates from us, if this is not the case;
advocate, promote or assist any illegal activity or unlawful act; or
contain any advertising or promote any goods or services or links to other websites.

We reserve the right to determine whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site.

Viruses, hacking and other offences

While we make every effort to secure our website we cannot guarantee that our site, or any third-party sites linked to or associated with our site, will be secure or free from bugs or viruses and you should use your own virus protection software.

You must not misuse or tamper with our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and your right to use our site will cease immediately. In the event of such a breach,you agree to indemnify, defend and hold harmless Europe Ltd, its directors, employees, consultants and agents from any and all third-party claims, liability, damages and/or costs (including, but not S.A. to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.

Our rights

If we determine that there has been a breach of these Terms of Use, we may take such action as we deem appropriate. This may include, although is not limited to: issuing a warning to you; withdrawing your right to use our site; taking legal proceedings against you and/or; disclosing such information to law enforcement authorities.

YOUR STATUS

You may only purchase products from us if:

1) you are legally capable of entering into a binding contract with us (for example, in Greece and EU you must be at least 18 years old); and,

2) you are an authorised user of the credit or debit card or payment account (i.e.PayPal) used to pay for your order.

YOUR DETAILS

If you wish to verify the details you have submitted to Europe you may do so by contacting us via email or by letter. Our security procedures mean that we may request proof of identity before we reveal information.

Europe ecommerce S.A. is the data controller for the purpose of the General Data Protection Regulation (GDPR). We are registered with the Information Office (registration number -) on the data protection public register.

You have the right to access the information which Europe holds about you and your right of access can be exercised in accordance with GDPR. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request and confirm whether you wish to proceed and pay such charge.

For more information on how your data is stored and processed, please read our Privacy Policy.

ORDER ACCEPTANCE

Once you have placed your order, you should receive an email from us acknowledging that we have received your order. If you do not receive this email, please check your junk/spam email folder first and if you still have not received it then please contact us. Please note, this email acknowledgment does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which we may refuse for any reason). By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

If paying by debit/credit card or PayPal, then payment for your order will be taken at the point of checkout. We will not process your order until payment has been received in full. As soon as successful payment has been received by us, your order will then be picked and packed in preparation for despatch. If we accept your order then an email confirmation with the final order details of what is being despatched, with any applicable amendments will be issued at the point of shipment, at which point the contract between us will be formed.

If you have made a mistake with your delivery address or wish to cancel the order you have placed, please message uscontact immediately. We will do our best to make any essential amendments to your order, but we cannot guarantee that we will be able to cancel or amend the order before despatch. You may be able to return your products under these terms and conditions or under our Returns Policy and GR - EU customers will still be able to cancel by returning the full order in accordance with EU distance selling laws.

We are unable to make additions or amendments to the products ordered after checkout has been completed and payment has been taken.

We reserve the right to amend orders due to stock availability. We will always contact you if there are any differences between the order you have placed and what will be delivered.

These terms and conditions, and any contract between us, are only in the Greek language. Please note that we may not necessarily keep a copy of your contract. You should keep a copy of these terms and conditions and your order for future reference.

We reserve the right to refuse custom to any person/s who have been deemed harmful to our business or staff and any orders made from such individuals may be automatically cancelled and refunded in full. In this event, any such individual/s affected would be informed about our decision by email. Decisions are final and irreversible. Reasons for cancellation may include, but are not limited to, the following: repeatedly contacting Europe S.A. or its staff using explicit or offensive language; false claims of non-receipt of orders; payment chargebacks on orders which have been rightfully delivered.

PAYMENT, PRICES AND PROMOTIONS

We accept payments through PayPal or by debit/credit card (cards currently accepted are: Visa, Mastercard, Maestro and American Express), payment through these methods will be taken at the point of checkout. We will only accept online payments from customers with EU billing addresses (excluding the Channel Islands,Andorra,Givraltar,Vatican,Kosovo,Montenegro,San Marino,Bosnia-Erzegovina,Albania,Moldova,Turkey,Ukraine) and EU bank accounts in EURO.

We also accept whole or part payment of an order by redeeming a valid Europe gift voucher. Please read the section on GIFT VOUCHERS in these Terms for more information regarding redemption of Europe gift vouchers.

We accept payment in, EUR. Prices will be charged in the currency displayed at checkout.

We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted (please read the ORDER ACCEPTANCE section in these Terms for more information on what constitutes as an “accepted” order). All prices shown on the website during the checkout process at the time of order are the prices that will be charged, except in the event of a pricing error.

In the event of a pricing error Europe Ltd reserves the right to correct the price with immediate effect and any products ordered at an incorrect price, on orders which have not yet been accepted and despatched by Europe S.A., will be cancelled and refunded. If we accept and despatch your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the contract, refund to you any sums you have paid under the contract and require the return of any products provided to you.

If you wish to apply a valid discount code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. Any discounted or promotional pricing will be subject to the additional criteria quoted with the promotion or issued with the discount code.

OUR PRODUCTS

We make every effort to ensure the products displaying as available to purchase on our website are in stock. Most products are held in stock and are available for immediate despatch. However, if a product you have ordered is out of stock, we will let you know as soon as possible. We may offer you a refund, or an alternative item, or we may offer to hold off on shipping the rest of the order for you until the product arrives. You are not required to accept alternative options we have suggested in place of an out-of-stock product, but if you do then any relevant price differences between the original product and the alternative product will apply.

The images of the products on our site and in our other advertising materials are for illustrative purposes only. Your products may vary slightly from the images displayed. Although we make every effort to display the colours and designs of the products accurately, we cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the products that will be delivered to you.

Most of the products we stock are 1:12 scale (1 inch scale) although we do stock a selection of “real-life” sized items, such as modelling tools and materials. All the miniature items we stock are designed for 1:12 scale (1 inch scale) but please note that there can be size variations within this scale, depending on design and manufacturer, so please check the product descriptions and dimensions carefully before purchasing. If you require further clarification on the size of a product before purchasing then please contact support(at)europe.biz.

Some of the products available to purchase on our website are suitable for use by children under the age of 14. Additional safety warnings and instructions will also apply to some of our product ranges, you must read and understand the applicable safety warnings before purchase, installation or usage of these products. Our safety notices can be found at europe.biz/safety and you can also message us contact to request PDF copies.

YOUR RIGHT TO CANCEL

If you have placed an order in error, or have changed your mind, and you have not yet received a notification from us to say that your order has been shipped then please email us immediately. We will try our very best to intercept and cancel the order before despatch, but we cannot guarantee it.

If you are a consumer in the EU, you have a legal right to cancel a contract if you change your mind until 14 days after the products are delivered. Unless the products are split into several deliveries over different days in which case you will have until 14 days after the day of the last delivery. If you wish to cancel a contract you will need to communicate this to us within this timescale. The easiest way to do this is to contact us at support. If you cancel a contract after the products have been shipped to you, you must return them to us. You must send the order back to us in full within 14 days of telling us that you wish to cancel the contract. You will be responsible for the cost of returning the products to us.

OUR RIGHT TO CANCEL

We may end our contract with you at any time if:

you do not make any payment to us when it is due, or withdraw payment at a later date;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to deliver the products;
you do not, within a reasonable time, allow us to deliver the order to you.

We may also end the contract in the event of a pricing error as set out previously in the PAYMENT, PRICES AND PROMOTIONS section earlier in these Terms.

If we end the contract in any of the situations mentioned, we will refund any money you have paid in advance for products we have not provided.

As set out previously in the ORDER ACCEPTANCE section of the Terms, we reserve the right to refuse custom to anyone who has been deemed harmful to our business, or staff, and any orders made from such individuals may be automatically cancelled and refunded in full before your order has been accepted and despatched.

GR SHIPPING

Your order will be fulfilled by the delivery date or timeframe as set out in the shipping confirmation email sent when your order has been shipped or, if no delivery estimate is specified, then as soon as reasonably possible (depending on the delivery service you have selected). Delivery will take place no more than 30 days after the day your contract is entered into, unless discussed and agreed with us separately.

Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we may either contact you to arrange redelivery (charges will apply) or your order may be cancelled with delivery costs deducted from any refund due.

Delivery of your order will be complete when we deliver to the address you gave us and the products will be your responsibility from that time. Please be aware that we are only responsible for the delivery of goods until they are delivered to the address, or nominated person, as provided by the customer. We will not accept any liability for parcels not delivered or damaged by third-party parcel forwarders unless explicitly pre-agreed and arranged through Europe.

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

During November and December and January Express Delivery make take two working days.

Express delivery may be delayed due to adverse weather, industrial action or other factors beyond our control.

Please see our Shipping Information page for more details on delivery rates and options.

INTERNATIONAL SHIPPING

If you order products from us for delivery to a destination outside Greece:

Your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law; and
If you return any Products to us from a destination outside Greece, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
Some products are not available to international destinations (such as shampoo, oils, etc.) this will be stated on the product page or we may contact you after your order has been placed to inform you of any applicable delivery restrictions
Some large and heavy items are subject to additional shipping charges to most international destinations. Please contact support for more information before placing your order.

Please see our Shipping Information page for more details on delivery rates and options.

RETURNS

You may return items to under the following conditions:

You may return an item for a refund within 14 days of receiving your order (unless it was agreed prior to ordering that the item would be non-returnable, or that special returns conditions would apply).
Goods must be in their original packaging, undamaged, unaltered, and in an unused condition.
You must include your name and order number within the returns parcel, or we may not be able to process it.
Returns from multiple orders must be packaged separately and clearly marked with each individual order number.
We do not offer a free returns service, so any returns must be returned at your own expense (including any applicable import VAT and customs duty charges for returns from outside of Greece)
The goods are your responsibility until they reach our warehouse, so make sure your returned items are packed well and can’t get damaged on the way. We recommend you send returned items via a tracked service and obtain proof of postage from the carrier.
Returns will be processed within 14 days of us receiving them.
We do not offer an exchange service.
Refunds will be issued to your original payment method.
Items will be refunded at the price you paid and in the currency you paid for them (with any applicable discounts deducted).

We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or outside of the 14-day return period. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.

Please send your returns to the address below:

Europe – Returns Department
Europe ecommerce S.A.
562 24, Thessaloniki
Central Macedonia
Greece

Please note that return postage is still the customer's responsibility. Your statutory rights are not affected.

If you have received a faulty or unsatisfatory item then please see the FAULTY PRODUCTS section of these Terms and always Contact Us before returning a faulty product.

Please read our Returns Policy for further information.

FAULTY PRODUCTS

If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or defective.

If you consider that any product we have supplied is faulty, damaged, or mis-described then please Contact Us within 28 days of delivery.

We reserve the right to request evidence, such as images of the defect, before issuing any refunds. We may also require the item to be returned, in this case we will discuss return options available to you and the value at which reimbursement for return postage will be capped.

A refund will generally be issued to rectify instances of faulty products. If applicable, in some circumstances we may offer you a replacement product, but you are not obligated to accept this if a refund is preferred.

YOUR REFUND RIGHTS

If you are a consumer in Greece and EU and you cancel your contract in accordance with your consumer rights, we will:

refund you the price you paid for the products. However, please note that we may reduce your refund to reflect any reduction in the value of the products that has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
refund any charges you have paid for delivery of the products to you, although the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination;
make any refunds due to you by the method you used for the original payment within 14 days of the day on which we receive the products back from you or.
not reimburse any costs you may have incurred in returning the goods to us. This must be done so at you own expense.

GIFT VOUCHERS

By purchasing, using, or accepting a Europe gift voucher, you agree to enter into a contract with Europe and to be bound by these Terms and Conditions and our Privacy Policy. Please read them carefully before purchasing, using or accepting a gift voucher.

Gift vouchers are not cheque guarantee, credit, charge cards, e-money or regulated payment instruments. Please note that gift vouchers are not regulated as payment instruments under the Payment Services Regulations and amounts on them are not electronic money under the Electronic Money Regulations. Accordingly, rights and protections under those regulations do not apply and the Financial Conduct Authority does not supervise this service or the gift vouchers.

Your gift voucher:

Can only be used to make purchases online at europe.biz.
Any purchases made using any amount on your gift voucher, by you or any other person, will also be subject to our
Gift vouchers can only be used for one transaction so please ensure the entire amount on your gift voucher has been spent when using a gift voucher to pay for an order.
The amount on your gift voucher can be used towards the purchase amount of items that are priced higher than the balance of your gift voucher, provided that you or the user making the transaction also pay the difference for such items using one of our prescribed payment methods.
Your gift voucher is normally valid for 12 months from the date of purchase and the expriation date will be printed on the voucher. Your Gift Card cannot be redeemed or used once it has expired.
If you or the person you have nominated to receive and use your gift voucher have purchased items with a Gift Card, but then subsequently return the items and are entitled to a refund for them in accordance with our general website Terms and Conditions, any money owing by us for the refund will be issued in the form of a new voucher code to be used to make purchases on europe.biz, or refunded to the other prescribed payment method used to pay us for order amounts over the value of the gift voucher used to pay for the order.
Only one gift voucher can be used for payment, or partial payment, of an order and cannot be used in conjunction with any other promotional or discount codes.

You have the right to cancel your gift voucher within 14 days of your order being placed provided that you give Europe formal written notice of your intention to cancel by contacting our customer services team at: support(at)europe.biz, and provided that you have not used the gift voucher. If you decide to exercise your cancellation right, we will refund the amount of your gift voucher to the original payment method used to purchase the gift voucher within 30 days of our customer services team receiving your written notice of cancellation.

Gift vouchers and their balance cannot be resold, exchanged for cash or transferred for any value by you or anyone else other than for purchasing items from www.europe.biz.

We reserve the right to terminate your order for your gift voucher, if we believe you have breached any of these Terms and Conditions or if we suspect fraudulent activity. If we terminate your order we will refund the sums you have paid to us within 14 working days, less any costs directly incurred by us as a consequence of your breach of these Terms and Conditions.

If you require further information about our Terms and Conditions, or your use of your gift voucher, please Contact Us.

REVIEWS

After a purchase, you may receive an email asking whether you wish to leave a review for the products you have received.

You must ensure that any and all information and material which you post to our site is: accurate (where it states facts); be genuinely held (where it states opinions) and; comply with applicable law in the Greece and in any country from which it is posted.

Product reviews will only be accepted from genuine, verified purchasers and may not be posted to our website until after a member of our team has approved it:

Review content must not:

contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age;
infringe any intellectual property right of any other person;
be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person.
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
give the impression that it emanates from us, if this is not the case;
advocate, promote or assist any illegal activity or unlawful act; or
contain any advertising or promote any goods or services or links to other websites.

We reserve the right to determine whether there has been a breach of these content standards. If we determine a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication or delete any such content from our site at any time.

SOCIAL MEDIA

You must ensure that any and all information and material which you post to our social media pages is accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the Greece and in any country from which it is posted. User content must not:

contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age;
infringe any intellectual property right of any other person;
be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person.
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
give the impression that it emanates from us, if this is not the case;
advocate, promote or assist any illegal activity or unlawful act; or
contain any advertising or promote any goods or services or links to other websites.

We reserve the right to determine whether there has been a breach of these content standards through your use of or interaction with our social media pages. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such user content or delete such user content as we see fit.

You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent.

You must not establish a link to our site:

in a way that is not fair or legal or which damages our reputation or takes advantage of it;
in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.

You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.

We often share photos and information about our customers’ projects and other inspirational posts to our social media pages. If you email us photos of your work, or share them with us through social media, then we may ask your permission to use the images on our social media pages or on our website. You are not obliged to say yes and any and all content shared on our social media pages will be fully credited. If you notice that some of your work has been posted on our social media pages without being credited, or with incorrect information, then please contact support and we will rectify or withdraw the post as soon as possible.

If you wish to make any use of content on our website or social media pages other than permitted in these Terms, please contact support.

Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

THIRD PARTY SITES

Our site and social media pages may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own policies, standards and terms and that we do not accept any responsibility or liability on their behalf. Please check their relevant policies and T&Cs before you submit any personal data to these websites.

INTELLECTUAL PROPERTY RIGHTS

Europe is a registered trademark. You are not permitted to use any applicable Europe trademarks, or other intellectual property, without our approval.

COMPETITION TERMS & CONDITIONS

JUDGED CONTESTS

The Terms & Conditions set out below apply to our judged contests where entrants are invited to submit a photo of a themed miniature project for a chance to win a Europe voucher.

By entering a prize-draw competition, the entrant is indicating his/her agreement to be bound by these terms and conditions.
The judge's decision is final.
The entry must be your own work.
Entry submissions must be emailed to support and contain at least one good quality photo of the scene you would like to enter.
Only one entry per person, per competition.
There is no entry fee and no purchase necessary to enter the competition, unless stated clearly otherwise.
The prizes are vouchers for use on europe.biz ONLY. No cash alternatives will be offered and the vouchers are non-transferable
Employees of Europe or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
Closing date for entry will be specified in the competition announcement; after this date no further entries to the competition will be permitted
No responsibility can be accepted by Europe for entries not received for whatever reason
Europe has the right to use submitted photographs* and the names of entrants in any publicity material. This may include (but is not S.A. to) publications on our website and social media pages, in our email newsletters and in third-party magazines.

*Credits will be given if a photograph is used

PRIZE DRAWS

The Terms & Conditions set out below apply to our “lucky dip” prize-draw competitions where entrants are invited to complete an action (such as sharing a post on social media) to be entered into a random draw for a chance to win a prize.

By entering a prize-draw competition, the entrant is indicating his/her agreement to be bound by these terms and conditions.
The promoter of the competition is Europe and the promotion is in no way sponsored, endorsed, administered by, or associated with Facebook, Twitter, Instagram, or any other social network.
Employees of Europe or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
There is no entry fee and no purchase necessary to enter the competition, unless stated clearly otherwise.
Closing date for entry will be specified in the competition announcement; after this date no further entries to the competition will be permitted.
No responsibility can be accepted by Europe for entries not received for whatever reason.
For competitions run through our social media pages, only entries on the original entry posts will be counted. Likes on shares, shares of shares etc, will not be included.
No cash alternative to the prizes will be offered and the prizes are non-transferable. (Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.)
The winner will be selected at random.
The winner will be notified within 14 days of the closing date. If the winner cannot be contacted, or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and another winner will be selected at random.
The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence or negotiation will be entered into.
The competition and these terms and conditions will be governed by Greek law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and images provided in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Contestants are providing their information to Europe and not to any other party. The information provided will be used in conjunction with our Privacy Policy.
Competition entries should be made in the first instance on the relevant social media platform as specified at the launch of said competition where possible. Alternatively, where appropriate, entries submitted by email to support(at)europe.biz may also be accepted.
Where a “free gift” is offered as the prize, shipping charges may apply to delivery addresses outside of Greece. This may apply to, but is not limited to, heavy/bulky items such as dolls house kits. If this applies to your winning entry you will be notified of any applicable amount due. If you do not wish to pay the shipping charge you forfeit your right to the prize and another winner will be selected at random.

HOW TO CONTACT US

Please send any queries or comments by completing a Contact Us form

Eurobiz ecommerce S.A.
542 24
Thessaloniki
Central Macedonia
Greece.

If you are unable to resolve your query by these methods then you may reach our customer services team on support(at)europe.biz between the hours of 10am-3pm(GMT +2) on Monday-Friday (excluding public holidays) - we are a small team and may not always have a member of staff available to answer the telephone, in this case you will be prompted to leave a message and we will get back to you as soon as possible. Please note that any usual network charges will apply to calls from GR mobiles/landlines and additional call charges may apply to calls from international destinations.

These Terms were last updated on 01/01/2024

Eurobiz ecommerce S.A. | Company Number (177254606000) | GR VAT Number (153224866)