RETURNS

You may return items to  under the following conditions:

• You may return an item for a refund within 14 days of receiving your order (unless it was agreed prior to ordering that the item would be non-returnable, or that special returns conditions would apply).
• Goods must be in their original packaging, undamaged, unaltered, and in an unused condition.
• You must include your name and order number within the returns parcel, or we may not be able to process it.
• Returns from multiple orders must be packaged separately and clearly marked with each individual order number.
• We do not offer a free returns service, so any returns must be returned at your own expense (including any applicable import VAT and customs duty charges for returns from outside of Greece)
• The goods are your responsibility until they reach our warehouse, so make sure your returned items are packed well and can’t get damaged on the way. We recommend you send returned items via a tracked service and obtain proof of postage from the carrier.
• Returns will be processed within 14 days of us receiving them.
• We do not offer an exchange service.
• Refunds will be issued to your original payment method.
• Items will be refunded at the price you paid and in the currency you paid for them (with any applicable discounts deducted).

We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or outside of the 14-day return period. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.

Please send your returns to the address below:

Europe – Returns Department
Europe ecommerce S.A.
562 24, Thessaloniki
Central Macedonia
Greece

Please note that return postage is still the customer's responsibility. Your statutory rights are not affected.

If you have received a faulty or unsatisfatory item then please see the FAULTY PRODUCTS section of these Terms and always Contact Us before returning a faulty product.

Please read our Returns Policy for further information.

FAULTY PRODUCTS

If you are a consumer, we are under a legal duty to supply products that are in conformity with the contract. Nothing in these terms and conditions will affect your legal rights in relation to products that are faulty or defective.

If you consider that any product we have supplied is faulty, damaged, or mis-described then please Contact Us within 28 days of delivery.

We reserve the right to request evidence, such as images of the defect, before issuing any refunds. We may also require the item to be returned, in this case we will discuss return options available to you and the value at which reimbursement for return postage will be capped.

A refund will generally be issued to rectify instances of faulty products. If applicable, in some circumstances we may offer you a replacement product, but you are not obligated to accept this if a refund is preferred.

YOUR REFUND RIGHTS

If you are a consumer in Greece and EU and you cancel your contract in accordance with your consumer rights, we will:

• refund you the price you paid for the products. However, please note that we may reduce your refund to reflect any reduction in the value of the products that has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
• refund any charges you have paid for delivery of the products to you, although the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination;
• make any refunds due to you by the method you used for the original payment within 14 days of the day on which we receive the products back from you or.
• not reimburse any costs you may have incurred in returning the goods to us. This must be done so at you own expense.